FAQ

Q. What happens to the clothes once they are returned to you?
A. All our clothes are checked carefully for any damages and they are then
    laundered.

Q. Can I cancel my order?
A. Yes, you can cancel. See Terms & Conditions for any cancellation
    fees.

Q. Can I change my order?
A. Yes, you can change your order up to 6 weeks before the date of
    delivery.  Our stocks may be allocated elsewhere, but we will try our
    best to help.

Q. How can I pay for my order?
A. Payments are either by cheque, Google Checkout or PayPal.

Q. How long before I get confirmation of my order?
A. Once you have placed an order, a member of staff will contact you by
    phone to check your order and sizes.  They will then discuss the
    method of payment you want to use.  When we have received your
    payment you should receive a confirmation e-mail within the next
    24hrs.

Q. Do I have to pay a Deposit?
A. Yes. A deposit of £50 per order is required.  This will be returned to you
    once the goods have been returned and checked.

Q. It is my first time skiing and I am not sure what other clothes I
    will need?
A. Please look at our What to Wear Skiing which is found under FAQ.
    This explains what type of clothes are needed for skiing and why.

Q. Why do I have to wear so many layers?
A. You can never predict what the weather is going to be like while skiing.
    You can start with a cool sharp morning and end up with the sun
    blazing down by the afternoon.  On the other hand, the day may start
    sunny and end up freezing snow.  Layers help with all eventualities as
    you can remove or add clothing depending on the weather.

Q. Can I buy rentals after use?
A. No, but every few years we change our stock and we let our customers
    have first knowledge of our sale of rental clothes.

Q. Can I just buy the clothes new instead of renting them?
A. No.  We only rent ski jackets, salopettes and snow boots, but we sell
    accessories such as socks, goggles, gloves and much more.

Q. If I damage an item I have rented what happens?
A. Please look at our Terms & Conditions and read Late Returns &
    Damaged Goods.