FAQ

What to Wear Skiing

Being correctly dressed with the appropriate protective clothing means that you
will be comfortable, warm and well protected from the cold on your skiing holiday. This protection comes in three layers of clothing called Base Layer, Middle Layer and Outer Layer. It is best to buy clothes that have synthetic fibres as they absorb moisture and so keep you warm. Natural fibers tend to retain moisture and so you will get cold faster. As well as wearing the correct layers, it is also important to keep your head, hands and feet warm and dry, as much of our body heat
escapes from there. Again, it is better to have synthetic fibres for those areas.

Base Layer

The Base Layer should consist of thermal underwear to draw the moisture away from
your body, and so keeping you warm and dry. Yes, I mean 'long john's' and a vest of a synthetic fabric.

Middle Layer

The Middle Layer is the insulating layer which keeps the heat in. It should be lightweight such as fleece. Polo necks are good for young beginners who do not sweat much.

Outer Layer

The Outer Layer must be breathable and weatherproof such as a good quality ski
jacket. This protects you from getting wet and at the same time keeps the warmth in without sweating.

Head

Most of your body heat escapes through your head, so it is important that you have a well fitted hat. If the weather is very cold a balaclava is useful as are chubes.

Hands

Gloves should be comfortable and well fitted for holding poles. Mittens are better for young children as they allow easy movement for fingers and so keep their hands warm.

Socks

Good stretchable fibre socks will keep the feet warm. Socks need to fit smoothly under ski boots.

Snow Boots

Snow Boots are essential for walking in the snow when not skiing. They keep your feet warm and dry.

Goggles

Goggles should be large enough to protect your eyes from wind, snow and sun. You can never tell what the weather is going to do. The sun can be strong and reflect off the snow from different directions. Goggles are a must.

Sun Cream and Lipbalm

Sun Cream and Lipbalm are vital as the sun and wind can damage your skin. Sun Cream should be applied to your face and also under your goggles. Always carry Sun Cream and Lipbalm with you while skiing.

Helmets

It is advisable that children wear helmets while skiing. Wearing helmets
while skiing is compulsory in many countries now.

If your ski clothes are comfortable, they will not restrict your movement and will keep you warm and dry.
You can then enjoy your skiing holiday.

FAQ

Q. What happens to the clothes once they are returned to you?
A.  All our clothes are checked carefully for any damages and they are then
     laundered.

Q. Can I cancel my order?
A. Yes, you can cancel. See Terms & Conditions for any cancellation
     fees.

Q. Can I change my order?
A. Yes, you can change your order up to 6 weeks before the date of
    delivery. Our stocks may be allocated elsewhere, but we will try our
    best to help.

Q. How can I pay for my order?
A. Payments are either by cheque, Google Checkout or PayPal.

Q. How long before I get confirmation of my order?
A. Once you have placed an order, a member of staff will contact you by
    phone to check your order and sizes. They will then discuss the
    method of payment you want to use. When we have received your
    payment you should receive a confirmation e-mail within the nex
    24hrs.

Q. Do I have to pay a Deposit?
A. Yes. A deposit of £50 per order is required. This will be returned to you
    once the goods have been returned and checked.

Q. It is my first time skiing and I am not sure what other clothes I
    will need?
A. Please look at our What to Wear Skiing which is found under FAQ. This
    explains what type of clothes are needed for skiing and why.

Q. Why do I have to wear so many layers?
A. You can never predict what the weather is going to be like while skiing.
    You can start with a cool sharp morning and end up with the sun
    blazing down by the afternoon. On the other hand, the day may start
    sunny and end up freezing snow. Layers help with all eventualities as
    you can remov or add clothing depending on the weather.

Q. Can I buy rentals after use?
A. No, but every few years we change our stock and we let our customers
    have first knowledge of our sale of rental clothes.

Q. Can I just buy the clothes new instead of renting them?
A. No. We only rent ski jackets, salopettes and snow boots, but we sell
    accessories such as socks, goggles, gloves and much more.

Q. If I damage an item I have rented what happens?
A. Please look at our Terms & Conditions and read Late Returns &
    Damaged Goods.

Terms & Conditions


Privacy & Security

Our methods of payments are, Google Checkout, Paypal and Bank Cheques. Because
of our methods of payment we have no contact with your bank or credit card and this protects you and your money.

We may email you a copy of our latest Ski-Stuff News Letter and occasionally let
another company which we think might interest you send you information. If you do
not wish to receive any information please mention this in the comments box when ordering goods.

Hiring Stuff Terms

Hired items must be paid for when booking.

The hire period includes the three days the Hirer receives the goods prior to their trip
and the three days after the trip, before the goods are returned to Ski-Stuff (in all 13 days).

Goods will arrive at the address provided by the Hirer three days prior to the date given by the Hirer for the start of their trip.

Goods must be returned within 3 days of the date given for the end of the Hirers trip
and at the cost of the Hirer. Royal Mail will provide a proof of postage label which
should be kept safe until you have received confirmation that we have received and checked the items and the deposit is returned to you.

Please do not wash any of the hired items. All clothes which are hired are laundered on return to Ski-Stuff.

The Hirer accepts full personal liability for any loss or damage to goods during the hire period. Insurance is up to the Hirer.
The Hirer accepts full responsibility for any goods hired even if they are used by other members of the party.

Ski-Stuff does not take any reponsibility for items which may not fit. The sizing chart
and sizing advice we provide should be used when hiring goods.

Cancellations, Late Returns & Damaged Goods.

Cancellation charges:

• Up to 2 months prior to the departure date the Hirer will get a full refund.
  

• Up to 1 month prior to the departure date the Hirer will be charged 25% of the original cost.
  

• Up to 2 weeks prior to the departure date the Hirer will be charged the full hiring cost.
  

If the hire goods are not returned within the time given then a charge of £2 per day will be added to the cost until the goods are returned.

If the hire goods are irreparably damaged, lost or stolen then the Hirer will be charged the full purchase price of the goods.
If the hire goods can be repaired, the Hirer will be charged for the repair.

Deposits

Ski-Stuff charges a £50 deposit per person at the time of booking. This will be returned once the hire goods have been returned and checked.

Postage & Packaging

Postage is:
£5 for orders up to £50
£7.50 for orders up to £100
£10.00 for orders over £200

Buying Stuff Terms

All purchased items must be paid for when ordered. Good will be sent to you when payment is confirmed.
All items sold by Ski-Stuff are checked for any damage or blemishes before postage.
If a fault is found it must be returned within 7 days of delivery and should be in their original packaging and labelling. We shall replace the item if we have it in stock. If nothing is available we will refund the customer the full cost.